Frequently Asked Questions
Q. When will my order ship?
A. We ship orders same day when placed before 4pm EST.
Q. May I have shipment tracking?
A. Tracking information is automatically sent to the email address on file when the shipment is created as well as being stored in your order history. The email may get caught in the spam folder. If you are unable to find the tracking, please call 512-930-4000 and we will provide it to you.
Q. When can I expect to receive my order?
A. Dependent on the shipping method that was chosen, most deliveries are made within 2-5 business days.
Q. Where is my order?
A. Please check the tracking information that was sent by email or by logging into your account. If you see something wrong with the tracking please call 512-930-4000 so we can help right away.
Q. The tracking says it was delivered but I cannot find it.
A. This happens occasionally, please check around your home, mailbox, porch, planters etc. If the package cannot be located please call 512-930-4000 we will assist in contacting the shipping carrier and getting the package delivered.
Q. I made a mistake, may I return the order?
A. Yes, please return the order to the address on the packing slip and include a copy of the packing slip.
Q. American Fence & Supply Co. made a mistake, what now?
A. Please forgive us, we do our best but mistakes can and do happen. Please call 512-930-4000 and we will fix it immediately.
Q. What are American Fence & Supply Company's COVID-19 policies?
A. When shopping for fencing supplies at American Fence & Supply Company, customers are not required to wear face masks on location.
Q. What products does American Fence & Supply Company offer?
A. American Fence & Supply Company provides a wide range of fencing and fence supplies. Some of our key products include chain-link fence splits, rail fences, vinyl rail fences, electric fences, ornamental fences, custom-made gates, farm and ranch fences, and high-quality wood fences. We also provide gate openers and access control systems.
Q. Do you offer any warranties for your products?
A. Product warranties at American Fence & Supply Company are available through the manufacturer. We honor manufacturer warranties on our fencing and fence supplies. This way, you don't have to worry about going through the manufacturer to have your products repaired or replaced. Instead, you can work with American Fence & Supply Company.
Q. Do you have any technical support?
A. American Fence & Supply Company has technical support to help make sure all our customers' questions are answered quickly and efficiently. Whether you have an issue with your gate openers or a question about one of our other products, we have you covered.
Q. Can you deliver my fencing supplies?
A. Yes, American Fence & Supply Company does offer delivery. We provide delivery of fencing supplies within 100 miles for local delivery. We can hire for deliveries outside of our local shipping. We do charge for delivery ($3 a mile). We can ship anything we offer. Smaller items are shipped through UPS.
Q. Do you have any custom services?
A. American Fence & Supply Company has a custom fabrication shop for custom-made gates and gate openers on-site. Give us a call today for more information. We'll be happy to answer any questions you may have.
.Q. What brands do you offer and carry?
A. American Fence & Supply Company carries a wide range of brands for fencing, fencing supplies, gate openers, and more. Our top brands include USA Automatic, Lift Master, Security Brands, Linear, Ameristar, Fortress, Bufftech vinyl fence products, Rhino, D&D Technologies, and Priefert.
Q. Who does American Fence & Supply Company sell to?
A. American Fence & Supply Company is fully open to the public for fencing supplies and more. We also sell to large contractors, small contractors, and entrepreneurs.
Q. Does American Fence & Supply Company have a showroom?
A. American Fence & Supply Company has a full showroom available to view our working displays along with a large inventory of fencing supplies. Chain-link fences are the number one most popular type of fencing, and we offer a wide range of fencing options for you to choose from.